IT Service Delivery Manager

Black & Veatch (Thailand) Ltd.

Black & Veatch (Bangkok)

Bangkok

Bangkok, Thailand 🇹🇭

Black & Veatch is an employee-owned, global leader in building critical human infrastructure in Energy, Water and Telecommunications. Founded in 1915 and we operate in more than 110 offices worldwide. Since the 1960s, Black & Veatch has been committed to improving the lives of Thais by delivering reliable and sustainable energy projects. Be it through consulting, engineering, construction or operations, our Thai engineers have worked on dozens of large-scale power projects in Thailand and around the world.

IT & Technical Support

Oil & Gas, Chemical, Waste management and Energy

About this position

We are looking for an IT Service Delivery Manager to join our team. The role entails optimizing enterprise-wide IT service delivery, functioning as an IT contact for project sites and regional offices.

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Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Work with various Office of the CIO teams as well as our external IT partners to ensure a high-quality, end-to-end user experience and ensure alignment
• Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Provide oversite for the procurement, delivery, and set-up of IT equipment for new offices and project sites
• Project coordination and project management for regional site and office activities
• Collaboratively engage with executive leaders and assistants, addressing all IT related concerns
• Serve as the escalation point for IT requests and incidents, ensuring issues are resolved swiftly and effectively.
• Lead and contribute to process improvement initiatives, identify opportunities to increase efficiency and service quality.
• Collaborate closely with other IT Service Delivery Managers, Business Relationship Leaders
• Provide technical support for project sites and regional offices in the region.
• Coordinate mobilizations and demobilization activities for offices and project sites

Requirements

• A minimum of 5 years in IT Service Delivery
• At least 3 years of experience in evaluating IT needs with end users, strong problem-solving skills, and the ability to troubleshoot technical issues effectively.
• Knowledge of the AV equipment, networking equipment, network and voice services
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• Experience with ServiceNow and a proven history of successful process improvement implementations is a plus.
• ITIL v3 or v4 certification is a plus. This position offers a unique opportunity to work in a dynamic, collaborative environment. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.

Benefits

Huneety A.I Salary Estimate
63,000 - 150,000 THB per month

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