Process Transformation (Manager)
About this position
The Process Transformation Manager is responsible for setting an overall strategy to improve and optimize processes for the entire organization.
Responsibilities
• Analyze requirements and prioritize critical findings from business and technology perspectives and translate them into business process management to improve business operations with practical and measurable solutions
• Understand business requirements and recommend any potential solutions in terms of people, process, and technology to support business decision and customer need to create new experience with high customer satisfaction
• Set strategic planning, make decision and also provide a highly consultative approach to the stakeholders, scope develop and deliver an end-to-end business case to improve Customer Experience and increase Customer Satisfaction/Engagement
• Initiate and manage all projects related to process & work improvement
• Develop plan, monitoring, update project status report and management report including any critical issues to the related stakeholders
• Support and encourage working team to design new processes with new technology to support future business expansion in digital era
Requirements
• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field
• Experience 7 years up strong in Process Improvement and Project Management
• Experience in Digital Platform, Retail, Energy industry are preferred
• Thought leadership, experience and track record in executing business transformations, process re-engineering and change management within large enterprises
• Demonstrated “Can-do” attitude and eagerness to learn
Benefits
81,000 - 251,000 THB per month