ITSM Specialist
About this position
The ITSM Specialist position in Sriracha, Chonburi involves developing and implementing ITSM processes, incident and problem management, change management, service catalog management, service level management, IT asset and configuration management, continuous improvement, training and documentation, ITSM tool administration, reporting and analytics, compliance and audits.
Responsibilities
• Process Design and Implementation: Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).
• Incident and Problem Management: Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.
• Change Management: Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.
• Service Catalog Management: Maintain and enhance the service catalog, ensuring that IT services are clearly defined and aligned with business needs.
• Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
• IT Asset and Configuration Management: Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.
Requirements
• Bachelor's degree in a relevant field; certification in ITIL or ITSM is highly desirable.
• At least 5 years’ experience in IT service management, with a focus on process design and improvement.
• Strong technical knowledge of ITSM tools, incident, problem, and change management.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
Benefits
35,000 - 65,000 THB per month
