About this position
The Hospitality Manage is responsible for overseeing all aspects of the company's hospitality operations, ensuring exceptional guest experiences and maintaining high standards of service. Reporting directly to the Director of Operations, this role involves managing a team of hospitality staff, coordinating events, and implementing strategies to enhance customer satisfaction and loyalty. The Hospitality Manager will also be responsible for budgeting, forecasting, and collaborating with other departments to ensure seamless operations.
Responsibilities
• Oversee and manage all aspects of the hospitality department at Master company
• Develop and implement strategies to enhance customer satisfaction and improve overall guest experience
• Train and supervise staff members, ensuring they adhere to company policies and provide exceptional service
• Monitor and analyze customer feedback and reviews to identify areas for improvement and implement necessary changes
• Collaborate with other departments to coordinate and execute events, conferences, and special functions
• Maintain and update inventory of supplies, equipment, and amenities to ensure smooth operations
• Handle guest complaints and resolve issues promptly and effectively, ensuring customer satisfaction
• Implement and enforce health and safety regulations and procedures to maintain a safe and clean environment
• Develop and manage budgets, ensuring efficient use of resources and cost control measures
• Stay updated with industry trends and best practices, and implement innovative ideas to enhance the hospitality department's performance.
Requirements
• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial role
• Strong leadership and communication skills, with the ability to effectively manage a team
• In-depth knowledge of hotel operations, including front desk, housekeeping, food and beverage, and event management
• Proven track record of delivering exceptional customer service and maintaining high guest satisfaction levels
