Tenant Relations Supervisor

Wilmar Group

Wilmar Group (Serang, Banten)

Banten, Indonesia 🇮🇩

Wilmar International Limited, founded in 1991 and headquartered in Singapore, is today Asia’s leading agribusiness group. Wilmar is ranked amongst the largest listed companies by market capitalisation on the Singapore Exchange. Wilmar’s business activities include oil palm cultivation, oilseeds crushing, edible oils refining, sugar milling and refining, specialty fats, oleochemicals, biodiesel and fertilisers manufacturing and grains processing. At the core of Wilmar’s strategy is a resilient integrated agribusiness model that encompasses the entire value chain of the agricultural commodity processing business, from origination and processing to branding, merchandising and distribution of a wide range of agricultural products. The Group is backed by a multinational workforce of about 90,000 people.

Marketing

Agriculture, Fishing, Forestry and conservation

Food, Beverage & Feed processing

About this position

The Tenant Relations Supervisor oversees the tenant relations team and is responsible for ensuring positive tenant experiences, resolving tenant issues, and fostering a collaborative environment within the industrial estate.

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Responsibilities

• Serve as a point of escalation for complex tenant issues or disputes, providing guidance and assistance to resolve conflicts effectively.
• Monitor tenant communications and interactions, ensuring that all inquiries, requests, and concerns are addressed promptly and professionally.
• Collaborate with the tenant relations team to develop strategies for improving tenant satisfaction and retention.
• Plan and coordinate tenant appreciation events, workshops, or networking opportunities to promote a sense of community and collaboration within the industrial estate.
• Collaborate with property management and marketing teams to develop tenant engagement initiatives and promote participation in community activities.
• Solicit feedback from tenants regarding their preferences for events, amenities, and services, and incorporate tenant input into community-building efforts.

Requirements

• Bachelor's degree in business administration, real estate management, property management, or a related field.
• Previous experience in tenant relations, property management, customer service, or a related field, with demonstrated leadership experience.
• Strong communication, interpersonal, and conflict resolution skills, with the ability to handle challenging situations diplomatically and effectively.
• Knowledge of commercial leasing principles, lease administration, and property maintenance.
• Proficiency in property management software and Microsoft Office suite.
• Excellent organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Benefits

Huneety A.I Salary Estimate
25,000,000 - 60,000,000 IDR per month

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