Customer Service Specialist job description template with skills and salary market rate
About this position
The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The Customer Service Specialist will also collaborate with other departments to address customer needs and contribute to the overall improvement of the company's customer service experience.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a professional and courteous manner.
• Handle a high volume of incoming calls and emails, ensuring all customer inquiries are addressed and resolved in a timely manner.
• Maintain accurate and up-to-date customer records, including contact information, interactions, and issue resolutions.
• Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience.
• Assist customers with product information, pricing, and availability, and process orders and returns as needed.
• Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and provide accurate information.
• Proactively reach out to customers to gather feedback, address concerns, and build strong relationships.
• Provide guidance and support to customers in navigating the company's website, online platforms, and self-service tools.
• Contribute to the development and improvement of customer service processes and
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and ability to think on your feet
• Proven experience in providing exceptional customer service
• Ability to handle difficult customers and resolve conflicts effectively
• Proficiency in using customer service software and tools