Field Service Engineer (Industrial machinery) job description template with skills and salary market rate

About this position

The Field Service Engineer (Industrial machinery) is responsible for providing preventive maintenance services and technical support to our customers, making sure their factory run without interruption and at high level of productivity. This position will involve troubleshooting equipment and client's processes, installing, upgrading parts and repairing industrial machinery. This position will report to the Customer Service Manager.

Responsibilities

• Installation of equipment at the customer's location according to planning.
• Preventive maintenance and calibration of the equipment as part of the customer's subscribed maintenance plans.
• Diagnose and troubleshoot industrial machinery and equipment when problem arise, via visits or virtual channels when possible.
• Provide technical support to customers on-site and remotely
• Install, maintain, and repair industrial machinery and equipment.
• Ensure compliance with our company's standards, as well as with safety regulations and industry standards.
• Provide technical training to customers on the use of industrial machinery and equipment.
• Prepare and submit reports on service activities.
• Suggest improvements that could be done to the customer and forward enquiries to the Customer Service Sales team.
• Monitor and evaluate customer feedback.
• Develop and maintain relationships with customers.

Requirements

• Bachelor's degree in Mechanical Engineering or related field.
• 3+ years of experience in industrial machinery maintenance and repair.
• Willingness and mobility to travel upcountry for several days at the time when required.
• Knowledge of electrical, mechanical, and hydraulic systems.
• Knowledge of onboarded electronic systems (eg. Siemens) if preferable.
• Excellent communication and customer service skills.

Skillset

Customer Experience (CX)
Customer Contact Customer Satisfaction Customer Support
Customer Service
Complaint Management Customer Service
Maintenance & Repair
Electrical Repairs Hydraulic system repair Maintenance equipment Mechanical Repair Preventive Maintenance
Microsoft Office
Microsoft Excel
Problem solving
Identifying and anticipating problems Making fact based decisions to solve problems Working towards resolution Working with others to solve problems
Self awareness & Self Management
Being punctual Being reliable Self motivation, self confidence and wellness

Salary market rate for Field Service Engineer (Industrial machinery)

🇮🇩 
Indonesia
20,000,000 - 25,000,000 IDR per month
🇲🇾 
Malaysia
3,000 - 5,000 MYR per month
🇵🇭 
Philippines
18,000 - 27,000 PHP per month
🇸🇬 
Singapore
5,000 - 7,500 SGD per month
🇹🇭 
Thailand
40,000 - 65,000 THB per month
🇻🇳 
Viet Nam
20,000,000 - 40,000,000 VND per month