What is the role IT Support Officer doing? Job description and responsibilities

What does a IT Support Officer do?

The IT Support Officer is responsible for providing technical assistance and support to the company's employees. They will troubleshoot and resolve hardware and software issues, install and configure computer systems, and maintain the company's network infrastructure. This position reports to the IT Manager and collaborates with other IT team members to ensure smooth operations and efficient IT support services.

Responsibilities of IT Support Officer

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and peripherals.
• Monitor and maintain the company's IT infrastructure, including servers, networks, and security systems.
• Respond to user inquiries and provide timely resolution to IT-related problems.
• Assist in the development and implementation of IT policies and procedures.
• Conduct regular system audits to ensure data integrity and security.
• Collaborate with other IT team members to identify and implement system improvements and upgrades.
• Train employees on the proper use of hardware and software applications.
• Manage and maintain inventory of IT equipment and software licenses.
• Stay up-to-date with the latest technology trends and advancements in the IT industry.