What is the role Sales Support Admin doing? Job description and responsibilities

What does a Sales Support Admin do?

The Sales Support Admin is responsible for providing administrative and operational support to the sales team. The Sales Support Admin will assist the sales team with customer service, data entry, sales order processing, order tracking, and general administrative tasks. The ideal candidate must possess excellent customer service skills, strong attention to detail, and the ability to multi-task and meet deadlines. This role requires an individual who is highly organized and able to prioritize multiple tasks and projects. The Sales Support Admin will work closely with the sales team to ensure customer orders are processed efficiently and accurately.

Responsibilities of Sales Support Admin

1. Assist sales team in preparing presentations, customer proposals, and other sales materials.
2. Maintain and update customer database with customer information, including contact information and purchase history.
3. Monitor and respond to customer inquiries and complaints in a timely manner.
4. Generate reports for sales team to track customer orders and facilitate follow up.
5. Provide support to sales team in coordinating customer visits, product demonstrations, and other sales activities.
6. Develop and implement strategies to increase customer loyalty and retention.
7. Research and provide feedback on competitor products, pricing and services.
8. Develop and maintain relationships with customers, vendors, and other stakeholders.
9. Utilize CRM software to maintain customer records and track sales performance.
10. Monitor and analyze market trends to identify potential opportunities for sales growth.