248 jobs in Indonesia ๐Ÿ‡ฎ๐Ÿ‡ฉ in Customer Service

๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesia
Country:All
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List of jobs found:

  • Teleperformance Indonesia

    Customer Service Specialist-Thai Speaker

    Teleperformance Indonesia

    Indonesia | West Java

    Be among first to apply

    Last updated 6 days ago

  • PT ROYAL SAHID SUDIRMAN

    Customer Service Specialist

    PT ROYAL SAHID SUDIRMAN

    Indonesia | DKI Jakarta

    Last updated 3 weeks ago

  • PT ROYAL SAHID SUDIRMAN

    Customer Support Agent

    PT ROYAL SAHID SUDIRMAN

    Indonesia | DKI Jakarta

    Last updated 3 weeks ago

  • HR1Tech

    Customer Service Representative (Thai Native)

    HR1Tech

    Indonesia | Yogyakarta

    Last updated 1 month ago

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    Direktur Layanan Pelanggan (Customer Service Director)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Insinyur Pelayanan Lapangan (Field Service Engineer (Industrial machinery))

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Direktur Layanan Lapangan (Field Service Director)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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  • Indonesia Dream Jobs by Huneety

    Teknisi Layanan (Service Technician)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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    Last updated 1 month ago

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    Representatif Call Center (Call Center Representative)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Manajer Call Center (Call Center Manager)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

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    Last updated 1 month ago

Customer Service Specialist-Thai Speaker

Teleperformance Indonesia
Jakarta
West Java, Indonesia ๐Ÿ‡ฎ๐Ÿ‡ฉ
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the worldโ€™s best brands streamline their business in meaningful and sustainable ways.
Job types: Part-time employment  

About this position

The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The Customer Service Specialist will also collaborate with other departments to address customer needs and contribute to the overall improvement of the company's customer service experience.

Foreigners welcome. We support immigration process and work permit.

Responsibilities

โ€ข Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a professional and courteous manner.
โ€ข Handle a high volume of incoming calls and emails, ensuring all customer inquiries are addressed and resolved in a timely manner.
โ€ข Maintain accurate and up-to-date customer records, including contact information, interactions, and issue resolutions.
โ€ข Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience.
โ€ข Assist customers with product information, pricing, and availability, and process orders and returns as needed.
โ€ข Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
โ€ข Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and provide accurate information.
โ€ข Proactively reach out to customers to gather feedback, address concerns, and build strong relationships.
โ€ข Provide guidance and support to customers in navigating the company's website, online platforms, and self-service tools.
โ€ข Contribute to the development and improvement of customer service processes and
Willing to be placed in Yogyakarta - Indonesia

Requirements

โ€ข Excellent communication skills, both verbal and written
โ€ข Strong problem-solving abilities and ability to think on your feet
โ€ข Proven experience in providing exceptional customer service
โ€ข Ability to handle difficult customers and resolve conflicts effectively
โ€ข Proficiency in using customer service software and tools

Skills

Customer Experience (CX) : Client Rapport Customer Contact Customer Loyalty Customer Retention Customer Satisfaction Customer Support
Customer Service : Complaint Management
Sales Admin & Operations : Sales administration
Verbal Communication : Oral Communication

Benefits

11,000,000 - 15,000,000 IDR per month

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