IT Application Support

Argon Group

Argon Group (South Tangerang)

Banten, Indonesia 🇮🇩

For more than 40 years, Argon Group has distributed and marketed the best pharmaceutical products, healthcare products, and medical devices to the people of Indonesia. Currently, apart from its nationwide presence in Indonesia, Argon Group has also established its presence in Cambodia. Moving forward, Argon Group will continue to expand its business to other regional markets using knowledge and expertise in distribution and marketing

IT & Technical Support

Pharmaceutical

Media and Marketing services

Manufacturing and Production

Trading & Distribution

About this position

Posisi ini adalah IT Application Support yang bertanggung jawab untuk menerima tiket/incident/request dari pengguna, melakukan analisis awal, troubleshoot, dokumentasi, dan eskalasi ke atasan jika diperlukan.

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Responsibilities

• Menerima tiket/Call incident/request dari user.
• Melakukan analisa awal terhadap incident tiket yang masuk, atau request.
• Melakukan troubleshouting awal untuk meresolve tiket incident yang masuk berdasarkan dokumentasi yang sudah ada.
• Melakukan dokumentasi incident baru yang berulang dan membuatkan problem management analisis terhadap tiket2 yang berulang.
• Melakukan ekskalasi terhadap incident yang tidak dapat di selesaikan ke Product manager atau ke atasannya.

Requirements

• Menguasai PL/SQL query language dengan baik.
• Pengetahuan mengenai algoritma/logika pemograman dengan baik.
• Mampu membuat Package/procedure di PL/SQL sebagai nilai tambah.
• Memiliki pengetahuan pembuatan report atau form oracle sebagai nilai tambah.
• Mengetahui Aplikasi oracle E-business, Modul O2C sebagai nilai tambah.

Benefits

Huneety A.I Salary Estimate
5,000,000 - 9,000,000 IDR per month

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