Head of Sales & Service (Industrial Quality Service)

Carl Zeiss Co., Ltd.

Carl Zeiss Co., Ltd. (Huai Khwang)

Bangkok, Thailand 🇹🇭

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

Sales & Business Development

Manufacturing and Production

Electronics

Healthcare and Medical

About this position

The Head of Sales & Service Thailand is responsible for the IQS daily operations, business growth, customer management, brand awareness, and the execution of SBU strategy and initiatives.

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Responsibilities

• Operational implementation of the TH strategies
• P&L responsibility in TH
• Monthly business reviews with all relevant parties (sales, admin, technical service, applications)
• Customer(s) escalation and feedback management
• Country KPI setting, actions follow-up & tracking.
• Process definition, standardization & optimization
• Continuous improvement
• Routine customer(s) visits with team when required
• Support pre and post sales activities (i.e.; trade shows, workshops, conferences, webinars, pre- & post-sales, trainings)
• Responsible for country Profit & Loss (P&L), including ZEISS QEC (Quality Excellence Centre)
• Experience in working in matrix organization
• Experience in working with other countries, especially for FDI investments
• SBU initiatives and strategy implementation and follow-up
• Development of Focus Account(s) ABCD
• Work closely with Products Sales Managers; PSM (HOM, X-ray, IMS and SW) to enable business growth.
• Work closely with dealer manager for volume products target sales funnel, orders, and demo units
• Planning (resources, processes & priorities)
• Identify and address team, setup & strategic gaps as well as opportunities.
• Drive brand awareness; including ZEISS Education Program execution.
• Role modelling
• Accountability
• Empowering the team to work efficiently.
• Challenging
• Leading & setting direction
• Inspiring & motivating the team.
• Culture development
• Performance management
• Change management.
• Coaching & supporting team
• People & skill development
• ZEISS brand representation
• Connecting teams to break silos (within and out of Southeast Asia)
• Leadership experience for sales & service organizations in TH
• Permanent development of the team performance and monitoring of defined KPI(s)
• Any other duties and responsibilities as assigned by the management

Requirements

• At least 10 years’ experience in managerial position
• At least 2–5 years’ experience within the precision engineering, metrology, or manufacturing industry
• Have people management experience, with at least 10 people reporting.
• Speak fluent English

Benefits

Huneety A.I Salary Estimate
150,000 - 300,000 THB per month

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