Sales & Service Administrator (Industrial Quality Service)

Carl Zeiss Co., Ltd.

Carl Zeiss Co., Ltd. (Huaykwang)

Huaykwang

Bangkok, Thailand 🇹🇭

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 8.8 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2022). With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2022). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

Sales & Business Development

Manufacturing and Production

Electronics

Healthcare and Medical

This job is not recruiting candidates anymore.
Other job opportunities at Carl Zeiss Co., Ltd.

About this position

The Sales & Service Administrator (Industrial Quality Service) at Zeiss Thailand is responsible for supporting the growing business of IQS by managing CRM, Salesforce, and back-office work.

Responsibilities

• Receiving customers’ inquiries/requests via hotline number, email, Customer Care Ticket and conveying the matter to relevant hotline engineers
• Coordinating with filed engineers, customers and other departments to ensure that information or solution given to customers is precise and accurate
• Scheduling and dispatching engineers through CRM and Salesforce
• Making quotation for repairing job, relocation, calibration, preventive maintenance, training, measuring/programming, spare part and accessory
• Billing customer and proceeding confirmation in CRM/Salesforce
• Supporting digital transformation such as monitoring web shop and its order processing

Requirements

• Bachelor Degree or above in Business Administration or a relevant field is preferred
• At least 3 year-experience in the customer service / call center ticketing system / interface background
• Preferably experience in handling industrial customers
• Experience in using CRM/Salesforce is preferable
• Able to speak and write English proficiently

Benefits

Huneety A.I Salary Estimate
18,000 - 30,000 THB per month

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