Service Engineer(Senior/Junior)

G-Able Company Limited

G-Able Company Limited (Bangkok)

Bangkok, Thailand 🇹🇭

G-Able Group is a leading IT and Digital solutions provider in Thailand. We have wide range solutions partnering with world-class companies from modern digital solutions, enterprise business solutions, through IT infrastructure solutions.

Customer Service

Information Technology

About this position

The Service Engineer will lead the service desk team, manage resources, monitor team's work, and provide technical support to users.

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Responsibilities

• Lead the service desk team
• Manage resources and monitor the team's work to be following the contract
• Monitor reports and performance of the team
• Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team
• Perform remote duties on customer machines to resolve computer system problems
• Follow up on solving problems for users from the beginning until the end of the process

Requirements

• Bachelor’s degree in Computer Science/Engineering or related
• 4+ years of experience in the role of Service Engineer or Service Desk
• Proficient in English (able to communicate effectively)
• Customer service-oriented mindset
• Knowledge of Technical windows

Benefits

Huneety A.I Salary Estimate
40,000 - 65,000 THB per month

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