ผู้อำนวยการฝ่ายบริการลูกค้า (Customer Service Director)

Dream Job

Huneety (Confidential)

Bangkok

Bangkok, Thailand 🇹🇭

If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.

Customer Service

Human Resources and Personnel

About this position

The Customer Service Director is responsible for overseeing and managing all aspects of the company's customer service operations. This includes developing and implementing strategies to enhance customer satisfaction, resolving escalated customer issues, and ensuring the team meets performance targets. The Customer Service Director reports directly to the Chief Operating Officer (COO) of Thailand Dream Jobs by Huneety.

Copy link

Copied!

Responsibilities

• Develop and implement customer service strategies and policies to ensure high-quality service delivery.
• Oversee and manage a team of customer service representatives, providing guidance, training, and performance evaluations.
• Monitor and analyze customer service metrics and KPIs to identify areas for improvement and implement necessary changes.
• Collaborate with other departments to ensure seamless coordination and resolution of customer issues and complaints.
• Establish and maintain strong relationships with key clients, addressing their needs and concerns in a timely and effective manner.
• Stay updated on industry trends and best practices in customer service, incorporating them into the company's service delivery approach.
• Develop and manage the customer service budget, ensuring efficient allocation of resources and cost-effectiveness.
• Implement customer feedback mechanisms and surveys to gather insights and drive continuous improvement in service quality.
• Lead the development and implementation of customer service training programs to enhance the skills and knowledge of the team.
• Act as a point of escalation for complex customer issues, providing prompt and satisfactory resolutions.

Requirements

• Bachelor's degree in business administration or a related field
• Minimum of 5 years of experience in customer service management
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven track record of implementing customer service strategies and achieving customer satisfaction goals

Skills

CRM

Customer Experience (CX)

Client Rapport Customer Contact Customer Loyalty Customer Retention Customer Satisfaction Customer Support

Customer Management

Client management

Customer Service

Complaint Management

Process Improvement

Sales Admin & Operations

Sales administration

Verbal Communication

Oral Communication Presentations

Written Communication

Emails Written communication

Benefits

Huneety A.I Salary Estimate
200,000 - 300,000 THB per month

Apply now

Land your dream job with Huneety

What are Huneety dream jobs?

Dream jobs are jobs published by Huneety to help you fulfill the career of your dreams. If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job.

Why apply to Huneety dream jobs?

Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf

FAQ

Huneety is your dream job career partner. Our mission is to enhance the talent mobility of job seekers so they can reach their targeted dream jobs, regardless of the industry sectors, educational background, seniority or educational background.

Huneety believes in the future of work. Resume alone is limiting your reach on the labor market. To increase your chances to land the job of your dream, we want to know technical skills and soft skills that are transferable to the dream job of your choice. We are using skills assessments to match your application with all potential employers.

Let us do the work! Once you apply to a Huneety dream job, our team will match your profile with employers who are hiring for your dream job.

Of course! Your future opportunities may take several shapes. There is no limit to the number of dream jobs you can apply for.

Definitely. If you are not actively looking for but still want to prepare yourself for future career opportunities, you can apply to our dream jobs library. You will then be notified for opportunities that matches your career path expectations.

If you apply to a dream job, Huneety and potential employers will have access to the information you fill when applying and you make it available in your resume. You are able to turn off that visibility to our network of partners at any time.

Nick
Applicant in Marketing

Thanks to Huneety, I have managed to secure 3 interviews within a week after applying only one time. I am glad to be presented opportunities that match my dream job while offering me a significant salary increase.

Anggia
Applicant in Digital Marketing

I could land a job easier than using traditional job boards. I did a single application and updated my profile and Huneety found opportunities for me. Effortless!