Customer Experience Manager

Lion Parcel

Lion Parcel (Jawa Barat)

Jawa Barat

West Java, Indonesia 🇮🇩

Jasa pengiriman barang cepat dengan ongkir murah, serta banyak lokasi agen pengiriman terdekat, didukung transportasi pesawat lion.

Customer Service

Freight forwarding and Transportation

About this position

The Customer Experience Manager will be responsible for managing a team and ensuring high levels of customer satisfaction in Jakarta, Indonesia.

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Responsibilities

• Responsible of customer experience indicators (NPS, customer satisfactions, contact ratio, and chum)
• Responsible for data and analytic across CX/CS
• Lead data team to collect, analyze, and interpret customer interactions data to identity requirements and information useful in optimizing customer experience.
• Provide insight and initiative to continuously improve customer experience through business process and system improvement.
• Liaise with Operations, Marketing, Sales and advertising units to analyze customer feedback and develop programs effective for improved Customer Experience
• Lead project related to customer experience improvement.

Requirements

• Customer Satisfaction and Customer Experience skills
• Analytical and Communication skills
• Experience in Customer Service
• Ability to manage a team and work under pressure
• Bachelor's degree in Business Administration or related field

Benefits

Huneety A.I Salary Estimate
11,000,000 - 19,000,000 IDR per month

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