Application Engineer (Rigid Packaging)
About this position
The Application Engineer (Rigid Packaging) will be responsible for coordinating with sales team, providing technical service to customers, managing complaints, monitoring feedback, and analyzing customer needs.
Responsibilities
• Coordinate with sales team to develop and prepare seminars to share technical advice/knowledge/training with customers.
• Provide technical service to customer and gather customer feedback to be the input to production team for identify, analyze, and resolve issues to customers.
• Manage customer complaints regarding product quality and technical issue including handle return or claims for damages.
• Monitor customer feedback and satisfaction after the problem was resolved.
• Provide technical service and documentation for customers to support presales and post sales process, report on product performance and maintain technical knowledge of products & applications.
• Analyze customer’s needs (across the value chain) and provide consultation on upgrades or additional features to meet their requirements as well as maintain competitor knowledge.
Requirements
• 5+ years of background in technical services/ Product Application Development or Quality Assurance.
• At least 5 years of working experience in related industries such as chemical/plastics, FMCG, and consumer goods. Relevant working experience in leadership or supervisor roles is preferred.
• Bachelor’s or master’s degree in science, Engineering, Polymer, Petrochemical, Materials science, Chemistry or equivalent in relevant fields.
Benefits
29,000 - 50,000 THB per month