Service Owner Workplace/Communication & Collaboration
About this position
The Service Owner is responsible for the overall management and ownership of a specific IT service or set of related services within the organization.
Responsibilities
• Develop and communicate a clear service strategy, including objectives, scope, and goals.
• Align the service strategy with the organization's business and IT objectives.
• Define the service portfolio, including service offerings, service levels, and service catalog items.
• Collaborate with stakeholders to design and develop the service, ensuring it meets user needs and quality standards.
• Oversee the day-to-day delivery and operation of the service.
• Act as the primary point of contact and accountable owner for the service.
• Ensure that the service complies with relevant industry regulations and internal policies.
• Collaborate with internal and external stakeholders, including service providers and vendors.
• Continuously identify opportunities for service improvement and optimization.
• Manage the budget and financial aspects of the service, including cost optimization.
Requirements
• Bachelor's degree in a relevant field (e.g., Business, Information Technology).
• ITIL or relevant service management certification is preferred.
• Experience in service management or related roles.
• Strong understanding of service management frameworks and best practices.
• Knowledge of collaboration tools and unified communication platforms.
Benefits
52,000 - 86,000 THB per month
