Customer Engineer - Monitoring

Vertiv (Thailand) Co., Ltd.

Vertiv (Thailand) Co., Ltd. (Jatuchak)

Jatuchak

Bangkok, Thailand 🇹🇭

With operations in more than 130 countries, Vertiv helps meet the world's demand for continuous connectivity, delivering the next generation of cloud and edge infrastructure. With technology roots that go back to cooling the first mainframe and a business pedigree that grew up with Emerson, Vertiv has the entrepreneurial spirit of a $4-billian start-up. New employees are part of the team from day one, working with, learning from and teaching peers at all levels. Each employee's annual professional development goals (even the CEO's) are visible to all, so everyone can see the company's path forward. The casual dress at all levels reflects the roll-up-your-sleeves culture.

Customer Service

Engineering

About this position

This position involves maintenance, testing, troubleshooting, and repairing of company monitoring products.

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Responsibilities

• Executing the preventive and corrective maintenance jobs, with timely service reporting
• Work closely with Service Engineers team to provide the proper to customers in any case of equipment breakdown or defectives.
• Arrange all related site reports as customer required
• Strictly comply with VERTIV’s and customer’s safety standards & policies
• Be accountable for delivery professional and quality service which meet the customer’s expectation
• Exercise a professional and customer-oriented approach with a service level reflecting VERTIV as a company world class quality.
• Keeping up to date the knowledge and application of company products/Services.
• Continually developing and improving himself as a service professional by self-analysis, reading, benchmarking against the best in the industry and practicing.

Requirements

• Bachelor degree in Electrical, Electronic Engineering or related field
• At least 0-2 years’ experience in of DCIM / Data center or Building Management System (BMS) welcome new graduates
• Understanding of Monitoring, SCADA, DCIM, BMS and related products.
• Working knowledge of Standard communication protocols, like a SNMP, Modbus RTU, Modbus TCP/IP, BACnet and other.
• Having Computer skill. (MS. Office, OS windows/Linux, networking, monitoring tools.)
• Troubleshooting and resolving technical issues
• Ability to communicate in both English and Thai is required.
• Can work with a minimum service or site engineer.
• Self-motivated, initiative, and meticulous.
• Service excellence and Goal-oriented
• Good interpersonal skill.
• Self-driven and can work under pressure

Benefits

Huneety A.I Salary Estimate
35,000 - 65,000 THB per month

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