Customer Service Engineer, Power

Vertiv (Thailand) Co., Ltd.

Vertiv (Thailand) Co., Ltd. (Jatuchak)

Jatuchak

Bangkok, Thailand 🇹🇭

With operations in more than 130 countries, Vertiv helps meet the world's demand for continuous connectivity, delivering the next generation of cloud and edge infrastructure. With technology roots that go back to cooling the first mainframe and a business pedigree that grew up with Emerson, Vertiv has the entrepreneurial spirit of a $4-billian start-up. New employees are part of the team from day one, working with, learning from and teaching peers at all levels. Each employee's annual professional development goals (even the CEO's) are visible to all, so everyone can see the company's path forward. The casual dress at all levels reflects the roll-up-your-sleeves culture.

Customer Service

Engineering

About this position

Vertiv is looking for a Customer Service Engineer to provide technical and administrative support activities, ensuring customer satisfaction with equipment and servicing.

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Responsibilities

• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Carry out service visits according to contract recommendations
• Advise Head Office of any sales opportunities identified during the course of duties
• Promote the company and act in a professional and diplomatic manner
• Adhere to quality standards
• Interact with all engineering disciplines, applications, project engineer and clients
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares daily logs and report of work performed
• Implement and control workflow documents and maintain proper practices to keep track of these documents
• Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyses and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Analyses complex engineering problems and offer effective resolutions
• Ensures adequate records and systems are maintained
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Responsible for specific service contract/s as the point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new drives customer satisfaction
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Assist the Service Operation Manager to carry out the company’s commitment and promise delivery of service level to the customer
• To provide technical support to customer
• To assist in the cost evaluation required for “time & material” repair quotation
• Exercise a professional and customer-oriented approach with a service level reflecting VERTIV as a company of world class quality
• Keeping up-to-date the knowledge and application of company products/services
• Continually developing and improving as a service professional by self-analysis, reading, Benchmarking against the best in the industry and practicing

Requirements

• Computer Literate
• Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Power Electronics) or equivalents
• Excellent customer service skills, presentable and professional at all time
• Self-starter, ability to plan effectively, organize, and manage time effectively
• Full valid driving license, GDL will be adding advantage
• Strong bias on fault finding
• Customer service – in potentially stressful situations
• Working with safety procedures and protocols
• Must possess attitude with punctuality & communication skills
• Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative
• Good understanding and experiencing handling electrical & electronics on operational scope
• Competency in handling with industrial/data center equipment’s
• At least 2-3 year(s) working experience in Engineering (Electronic/Electrical) or equivalent
• Experience in Data center maintenance
• Possess operational job knowledge, standard policies and procedures
• Willing to travel, work overtime, working on weekends & standby for breakdown
• Good communication skills both towards customers and internally
• Analytical, reliable, hardworking, strong commitment to excellence
• Customer orientated team player and self-motivated, creative, analytic and innovative
• Excellent knowledge in Power electronics, Electrical & good troubleshooting skillsets
• Excellent spoken and written skills in English
• Ability to travel up to 75% of the time

Benefits

Huneety A.I Salary Estimate
35,000 - 65,000 THB per month

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