110 jobs in Indonesia ๐Ÿ‡ฎ๐Ÿ‡ฉ (DKI Jakarta) in Customer Service

๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesia
Country:All
๐Ÿ‡ง๐Ÿ‡ฉ Bangladesh (1)
๐Ÿ‡ฐ๐Ÿ‡ญ Cambodia (2)
๐Ÿ‡จ๐Ÿ‡ฆ Canada (1)
๐Ÿ‡ฎ๐Ÿ‡ณ India (2)
๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesia (3,584)
๐Ÿ‡ฑ๐Ÿ‡ฆ Laos (1)
๐Ÿ‡ฒ๐Ÿ‡พ Malaysia (52)
๐Ÿ‡ณ๐Ÿ‡ฌ Nigeria (1)
๐Ÿ‡ธ๐Ÿ‡ฆ Saudi Arabia (1)
๐Ÿ‡ธ๐Ÿ‡ฌ Singapore (1)
๐Ÿ‡จ๐Ÿ‡ญ Switzerland (2)
๐Ÿ‡น๐Ÿ‡ญ Thailand (8,633)
๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom (2)
๐Ÿ‡บ๐Ÿ‡ธ United States (1)
๐Ÿ‡ป๐Ÿ‡ณ Viet Nam (3)

List of jobs found:

  • PT ROYAL SAHID SUDIRMAN

    Customer Service Specialist

    PT ROYAL SAHID SUDIRMAN

    Indonesia | DKI Jakarta

    Last updated 3 weeks ago

  • PT ROYAL SAHID SUDIRMAN

    Customer Support Agent

    PT ROYAL SAHID SUDIRMAN

    Indonesia | DKI Jakarta

    Last updated 3 weeks ago

  • Indonesia Dream Jobs by Huneety

    Direktur Layanan Pelanggan (Customer Service Director)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Insinyur Pelayanan Lapangan (Field Service Engineer (Industrial machinery))

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Direktur Layanan Lapangan (Field Service Director)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Teknisi Layanan (Service Technician)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Representatif Call Center (Call Center Representative)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Manajer Call Center (Call Center Manager)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Resepsionis (Receptionist)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

  • Indonesia Dream Jobs by Huneety

    Manajer Dukungan Pelanggan (Customer Support Manager)

    Indonesia Dream Jobs by Huneety

    Indonesia | DKI Jakarta

    Be among first to apply

    Last updated 1 month ago

Customer Service Specialist

PT ROYAL TRUST
10220, Jakarta Pusat
DKI Jakarta, Indonesia ๐Ÿ‡ฎ๐Ÿ‡ฉ
PT. Royal didirikan pada tahun 2005 dan telah memiliki ijin resmi oleh Kementrian Perdagangan sejak tahun 2006. Sebagai salah satu perusahaan Perdagangan terkemuka di Indonesia, PT. Royal telah diakui baik dari sisi kepatuhan terhadap hukum. Dalam aktivitas perdagangan, PT Royal berpijak pada nilai-nilai profesionalisme, edukasi dan pelayanan yang berkualitas sesuai dengan regulasi Perdagangan serta didukung oleh para professional yang berpengalaman di industri perdagangan yang bekerja sama dengan pemerintah.
Job types: Full-time employment   Part-time employment   Temporary position   Internship   Remote  

About this position

The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The Customer Service Specialist will also collaborate with other departments to address customer needs and contribute to the overall improvement of the company's customer service experience.

Foreigners welcome. We support immigration process and work permit.

Responsibilities

โ€ข Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a professional and courteous manner.
โ€ข Handle a high volume of incoming calls and emails, ensuring all customer inquiries are addressed and resolved in a timely manner.
โ€ข Maintain accurate and up-to-date customer records, including contact information, interactions, and issue resolutions.
โ€ข Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience.
โ€ข Assist customers with product information, pricing, and availability, and process orders and returns as needed.
โ€ข Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further assistance.
โ€ข Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and provide accurate information.
โ€ข Proactively reach out to customers to gather feedback, address concerns, and build strong relationships.
โ€ข Provide guidance and support to customers in navigating the company's website, online platforms, and self-service tools.
โ€ข Contribute to the development and improvement of customer service processes and

Requirements

โ€ข Excellent communication skills, both verbal and written
โ€ข Strong problem-solving abilities and ability to think on your feet
โ€ข Proven experience in providing exceptional customer service
โ€ข Ability to handle difficult customers and resolve conflicts effectively
โ€ข Proficiency in using customer service software and tools

Skills

Customer Experience (CX) : Client Rapport Customer Contact Customer Loyalty Customer Retention Customer Satisfaction Customer Support
Customer Service : Complaint Management
Sales Admin & Operations : Sales administration
Verbal Communication : Oral Communication

Benefits

4,000,000 - 9,000,000 IDR per month
Five-day work week
Flexible working hours
Transportation allowance
Sales Commission
Performance bonus

Employers actively recruiting

Accor Group
Accor Group
14 openings
Indonesia Dream Jobs by Huneety
Indonesia Dream Jobs by Huneety
10 openings
GF Culinary
GF Culinary
9 openings
The Ascott Limited
The Ascott Limited
5 openings
PT NTT Data Indonesia
PT NTT Data Indonesia
3 openings
Alila Hotels
Alila Hotels
2 openings
PT. Graha Megaria Raya
PT. Graha Megaria Raya
2 openings
PT ROYAL SAHID SUDIRMAN
PT ROYAL SAHID SUDIRMAN
2 openings
PT. Inovasi Anak Indonesia - PARKEE
PT. Inovasi Anak Indonesia - PARKEE
2 openings
Pt Bank Dbs Indonesia Tbk
Pt Bank Dbs Indonesia Tbk
2 openings
Park Hyatt (Indonesia)
Park Hyatt (Indonesia)
2 openings
Home Credit Indonesia
Home Credit Indonesia
2 openings
PT Karya Solusi Prima Sejahtera
PT Karya Solusi Prima Sejahtera
2 openings
PT. Rohto Laboratories Indonesia
PT. Rohto Laboratories Indonesia
1 openings
PT Bank National Nobu Tbk (Nobu Bank)
PT Bank National Nobu Tbk (Nobu Bank)
1 openings
Wilmar Group
Wilmar Group
1 openings
PT Bringin Karya Sejahtera
PT Bringin Karya Sejahtera
1 openings
Mega Central Finance
Mega Central Finance
1 openings
PT Fastrata Buana (Distributor Kapal Api)
PT Fastrata Buana (Distributor Kapal Api)
1 openings
Hyatt Regency
Hyatt Regency
1 openings
ParagonCorp
ParagonCorp
1 openings
PT. AKR Corporindo, Tbk
PT. AKR Corporindo, Tbk
1 openings
JW Marriott
JW Marriott
1 openings
Hitachi Enegry (Indonesia)
Hitachi Enegry (Indonesia)
1 openings
Merck Sharp & Dohme (Indonesia)
Merck Sharp & Dohme (Indonesia)
1 openings
Novartis (Indonesia)
Novartis (Indonesia)
1 openings
PT Nomura Research Institute Indonesia
PT Nomura Research Institute Indonesia
1 openings
PT Arianto Darmawan
PT Arianto Darmawan
1 openings
Phintraco Group
Phintraco Group
1 openings
Shopee Internasional Indonesia
Shopee Internasional Indonesia
1 openings