11 Consulting Jobs

Hospitality Consultant (OPERA)

HRS Hospitality & Retail Systems (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Our team of experts is dedicated to providing exceptional customer service and delivering innovative solutions for hotels, restaurants, retail chains, stadiums, golf courses, and spas. We take great pride in being a globally recognized hospitality software development company and with a presence in over 90 countries and serving more than 12,000 customers, we have earned the distinction of being Oracle Hospitality's largest partner on a global scale. Since our establishment in 1990, our primary goal has been to empower our clients and help them build stronger, more efficient, and ultimately more successful businesses. Our extensive portfolio of products and services, which includes pre-project analysis, hardware and software supply, strategic IT consulting, and round-the-clock technical support, has firmly established us as a trusted provider of IT solutions. We are committed to being proactive contributors to the industry and constantly striving to exceed our clients' expectations.

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Job function: Consulting

Industries: Information Technology Management and Consultancy Services

About this position

The Hospitality Consultant (OPERA) will be responsible for supporting and implementing solutions for hotels, restaurants, spas, and fitness clubs across the region. They will work closely with clients to understand their needs and ensure service level requirements are exceeded.

Responsibilities

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded, conduct user training
• Partners with project management to ensure on-time construction, configuration and installation.
• Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
• Consults directly with the customer to document and analyze customer needs and Hotel operations.
• Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.

Requirements

• Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology
• At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure.
• Candidate who possesses knowledge of OPERA PMS will be an advantage but not mandatory
• Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
• Ability to travel extensively across Asia Pacific Region and be away from home for extended periods of time as needed
• Able to communicate effectively and build rapport with team members and clients.
• Strong in establishing collaboration and working through other internal and external organizations and individuals
• Independent individual with strong organizational skills
• Fluent in English both written and spoken
• Analytical problem-solving skills.

Benefits

Huneety A.I Salary Estimate

70,000 - 150,000 THB per month

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About this position

Responsibilities

Requirements

Benefits

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