Key Account Manager job description template with skills and salary market rate

About this position

The Key Account Manager will lead strategic initiatives to develop and maintain long-term relationships with key accounts. They will serve as a customer advocate and work to ensure customer satisfaction. The Key Account Manager will develop and implement strategies to increase revenue from key accounts, identify new opportunities, and build relationships with key stakeholders. This position requires strong customer service and leadership skills, as well as the ability to effectively manage multiple priorities.

Responsibilities

1. Develop and maintain relationships with key accounts
2. Manage customer expectations and ensure customer satisfaction
3. Identify new business opportunities and strategies to increase sales
4. Analyze customer data and trends to develop customer segmentation strategies
5. Monitor customer feedback and develop action plans to address areas of improvement
6. Keep up to date with industry trends and identify new revenue opportunities
7. Lead negotiations and ensure timely delivery of products and services
8. Develop and monitor key performance metrics to measure success of account management
9. Ensure high quality customer service standards are maintained
10. Prepare reports and presentations for senior management

Requirements

- Proven experience as a Key Account Manager
- Knowledge of sales and marketing techniques
- Excellent communication and negotiation skills
- Good organizational and time management skills
- Ability to develop and maintain strong customer relationships

Skillset

CRM
CRM
Contract management
Contract Management Contract Terms
Customer Experience (CX)
Customer Loyalty Customer Retention Customer engagement
Customer Management
Key account management
Growth Strategies
Customer Acquisition Sales Strategy
Lead Management
Cross Sell Up Sell
Sales presentations
Objections Product Demonstration Sales Pitch Sales Presentations
Customer Orientation
Understanding customer needs
Developing others
Enhancing individual and professional development Sharing knowledge, skills and expertise to others
Negotiation
Closing deals Leading win-win discussions
Relationship Building
Establishing rapport and building trust Growing network and relationships Nurturing long term relationships

Salary market rate for Key Account Manager

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Indonesia
10,000,000 - 18,000,000 IDR per month
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Malaysia
9,000 - 13,000 MYR per month
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Philippines
31,000 - 41,000 PHP per month
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Singapore
3,500 - 6,500 SGD per month
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Thailand
50,000 - 85,000 THB per month
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Viet Nam
40,000,000 - 70,000,000 VND per month