What is the role Shop Keeper doing? Job description and responsibilities

What does a Shop Keeper do?

The Shop Keeper is responsible for managing day-to-day operations of the company's retail store, ensuring excellent customer service, and maximizing sales. Reporting to the Store Manager, the Shop Keeper will oversee inventory management, merchandising, and staff supervision to maintain a well-organized and profitable store. This role requires strong leadership skills, a customer-centric approach, and the ability to drive sales growth.

Responsibilities of Shop Keeper

• Greeting and assisting customers in a friendly and professional manner.
• Maintaining a clean and organized shop floor by arranging products and displays.
• Monitoring inventory levels and restocking merchandise as needed.
• Processing customer transactions accurately and efficiently using the point-of-sale system.
• Providing product knowledge and recommendations to customers based on their needs and preferences.
• Handling customer inquiries, complaints, and returns in a timely and satisfactory manner.
• Collaborating with the purchasing department to ensure an adequate supply of products.
• Conducting regular stock checks and reporting any discrepancies to the management.
• Ensuring compliance with company policies and procedures, including safety and security measures.
• Participating in training programs to enhance product knowledge and customer service skills.