Service Engineer - Rayong, Thailand

Convergint Asia Pacific

Convergint Asia Pacific (Rayong, Thailand)

Rayong, Thailand 🇹🇭

As one of the world’s largest systems integrators, Convergint provides high quality system integration services and solutions across Greater China, India, Japan, Oceania, and Southeast Asia.

Customer Service

Management and Consultancy Services

Software development

About this position

Service Engineer position providing comprehensive services for security systems, ensuring client satisfaction.

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Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Thoroughly follow up on all open technical issues until the problems are fully resolved

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.

Benefits

Huneety A.I Salary Estimate
35,000 - 65,000 THB per month

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