Business Systems Analyst
About this position
The Business Systems Analyst will be responsible for serving as the first point of contact for business applications, collaborating as part of a team to ensure the stability, integrity, and efficient operation of business systems, and providing customer service and functional support to end-users.
Responsibilities
• Serve as the first point of contact for business applications
• Collaborate as part of a team to ensure the stability, integrity, and efficient operation of business systems
• Administer, monitor, and maintain applications in accordance with area standards
• Provide Tier I and Tier II customer service and functional support to end-users in area of expertise; work with customers to diagnose, review, and resolve incidents
• Serve as a liaison between technical staff and user groups
• Execute developed test plans to ensure desired results are achieved; support testing such as user acceptance, performance, security, and usability
• Experience in developing business process maps and formal requirements documentation, such as Business Requirements Documents (BRDs), System Diagrams, Sequence Diagrams, System Flows, Function Specification Documents, Detail Design Specification Documents, Test Cases for SIT and UAT, Training Documents, and User Manuals.
Requirements
• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or equivalent industry experience
• Excellent reading, writing, and speaking skills in English and Thai
• Strong communication, presentation, and self-learning skills
• At least 5 years of experience in a Business/System Analyst or Business Process Improvement role
Benefits
40,000 - 70,000 THB per month
