Learning System Management Associate

Responsibilities

• Summarize & feed Learning Management System functionality requirements to the LMS Project Team to develop & improve platform to fulfill users' experience & engagement, including ensuring the alignment between developed functionality and user requirements, and system stability by attending User Acceptance Test (UAT).
• Manages the day-to-day operations and maintenance of the Learning Management System by collaborating with a team of ThaiBev Training’s Learning Program design, and Learning Delivery such as setting up courses & programs, uploading online learning contents, and assigning courses to targeted learners, including with maintaining the LMS content quality (adding, updating, & retiring courses), version control, and archival information.
• Ensures that training content is running properly at all times within the learning platform - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.
• Provide first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses, and / or collaborate with the LMS Project Team on escalations and requiring resolution from IT / LMS Developer to resolve LMS functionality issues, including monitoring problems/usage to ensure user experience.
• Develops standardized LMS operational processes and procedures, guidelines and documentation and ensures LMS governance model is being followed.