What is the role After sales Manager (Industrial Machinery) doing? Job description and responsibilities

What does a After sales Manager (Industrial Machinery) do?

The After Sales Manager (Industrial Machinery) is responsible for overseeing all aspects of after-sales service and support for industrial machinery products. This includes managing a team of technicians, coordinating repairs and maintenance, and ensuring customer satisfaction. The After Sales Manager reports directly to the Director of Operations.

Responsibilities of After sales Manager (Industrial Machinery)

• Develop and implement after-sales service strategies and initiatives to enhance customer satisfaction and loyalty.
• Manage and oversee the after-sales team, including hiring, training, and performance evaluations.
• Monitor and analyze customer feedback and complaints to identify areas for improvement and develop action plans.
• Collaborate with cross-functional teams, such as sales, marketing, and production, to ensure seamless after-sales service delivery.
• Establish and maintain strong relationships with key customers, addressing their needs and concerns in a timely and effective manner.
• Develop and manage after-sales service budgets, ensuring cost-effective operations while maintaining high service quality.
• Conduct regular performance reviews of the after-sales team, providing coaching and guidance to improve performance and achieve targets.
• Implement and maintain a comprehensive after-sales service database, tracking customer interactions, service requests, and resolutions.
• Stay updated on industry trends and best practices in after-sales service management, recommending and implementing improvements as necessary.
• Prepare and present reports on after-sales service performance, including key metrics, customer