Sr. Customer Solutions Manager, Customer Solutions Management
About this position
The Sr. Customer Solutions Manager at Amazon Web Services is responsible for leading cloud transformational programs and providing strategic guidance to customers.
Responsibilities
• Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
• Be single threaded owner for Migrations and Strategic Initiatives
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
• Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
Requirements
• 8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• A history of problem solving and innovation developing technology programs and working across customer organizations
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Benefits
60,000 - 150,000 THB per month
