101 jobs in Indonesia 🇮🇩 (DKI Jakarta) in Customer Service

🇮🇩 Indonesia
Country:All
🇮🇳 India (1)
🇮🇩 Indonesia (4,899)
🇲🇾 Malaysia (1)
🇵🇭 Philippines (4)
🇹🇿 Tanzania, United Republic of (1)
🇹🇭 Thailand (10,084)
🇻🇳 Viet Nam (5)

List of jobs found:

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    Manajer Call Center (Call Center Manager)

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    Indonesia | DKI Jakarta

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    Last updated 2 months ago

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    Manajer Layanan Akun (Service Account Manager)

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    Indonesia | DKI Jakarta

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    Direktur Layanan Pelanggan (Customer Service Director)

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    Insinyur Pelayanan Lapangan (Field Service Engineer (Industrial machinery))

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Manajer Call Center (Call Center Manager)

Huneety Dream Jobs (Jakarta)
Jakarta
DKI Jakarta, Indonesia 🇮🇩
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About this position

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient and effective customer service delivery. They will be reporting to the Director of Customer Experience and will be responsible for managing a team of call center agents, monitoring performance metrics, and implementing strategies to improve customer satisfaction and productivity. The Call Center Manager will also collaborate with other departments to streamline processes and enhance overall customer experience.

Responsibilities

• Oversee and manage the daily operations of the call center.
• Develop and implement strategies to improve call center performance and efficiency.
• Set performance goals and targets for call center agents and monitor their progress.
• Train and coach call center agents to ensure they have the necessary skills and knowledge to provide excellent customer service.
• Monitor and evaluate call center metrics, such as call volume, average handling time, and customer satisfaction, to identify areas for improvement.
• Implement quality assurance measures to ensure that calls are handled professionally and in accordance with company policies and procedures.
• Resolve escalated customer complaints or issues that cannot be resolved by call center agents.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in call center management and customer service.
• Prepare and present reports on call center performance and key metrics to senior management.

Requirements

• Bachelor's degree in business administration or a related field
• Proven experience as a call center manager or similar role
• Excellent knowledge of call center operations and performance metrics
• Strong leadership and team management skills
• Exceptional communication and interpersonal skills

Skills

Customer Experience (CX) : Customer Satisfaction Customer engagement
Customer Management : Client Relations
Customer Service : Complaint Management Customer Service
Monitoring & Evaluation : Monitoring Reports Surveys
Process Improvement : Process Improvement

Benefits

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Huneety A.I Salary Estimate
9,000,000 - 12,000,000 IDR per month

Employers actively recruiting

Indonesia Dream Jobs by Huneety
Indonesia Dream Jobs by Huneety
10 openings
PT Rentokil Initial Indonesia
PT Rentokil Initial Indonesia
7 openings
PT NTT Data Indonesia
PT NTT Data Indonesia
7 openings
Pt Bank Dbs Indonesia Tbk
Pt Bank Dbs Indonesia Tbk
5 openings
PT. Berca Hardayaperkasa
PT. Berca Hardayaperkasa
2 openings
GF Culinary
GF Culinary
2 openings
PT Indomobil Finance Indonesia
PT Indomobil Finance Indonesia
2 openings
PT. Prima Sarana Jasa
PT. Prima Sarana Jasa
2 openings
PT Mega Akses Persada (FiberStar)
PT Mega Akses Persada (FiberStar)
2 openings
PT Coway International Indonesia
PT Coway International Indonesia
2 openings
PT Quantum Nusatama
PT Quantum Nusatama
2 openings
PT Container Maritime Activities
PT Container Maritime Activities
2 openings
PT Jakarta Digital Nusantara
PT Jakarta Digital Nusantara
2 openings
Agung Sedayu Group
Agung Sedayu Group
2 openings
PT Gree Electric Appliances Indonesia
PT Gree Electric Appliances Indonesia
1 openings
PT Plaza Auto Raya
PT Plaza Auto Raya
1 openings
PT Jebsen & Jessen Technology Indonesia
PT Jebsen & Jessen Technology Indonesia
1 openings
PT. Topindo Atlas Asia
PT. Topindo Atlas Asia
1 openings
PT Giordano Indonesia
PT Giordano Indonesia
1 openings
PT. Delisari Nusantara
PT. Delisari Nusantara
1 openings
PT. Datascrip
PT. Datascrip
1 openings
PT Axindo Humaperdana
PT Axindo Humaperdana
1 openings
XCMG Machinery (Indonesia)
XCMG Machinery (Indonesia)
1 openings
PT Telmark Integrasi Indonesia
PT Telmark Integrasi Indonesia
1 openings
PT Columbus Megah Adisarana
PT Columbus Megah Adisarana
1 openings
PT Prima Hidup Lestari
PT Prima Hidup Lestari
1 openings
PT Trans Power Marine Tbk.
PT Trans Power Marine Tbk.
1 openings
PT. Rupa Aestetika Teknologi Aktual (RATA)
PT. Rupa Aestetika Teknologi Aktual (RATA)
1 openings
Lion Parcel
Lion Parcel
1 openings
PT Supra Boga Lestari Tbk
PT Supra Boga Lestari Tbk
1 openings