923 jobs in Customer Service

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Manajer Layanan Akun (Service Account Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Last updated 3 days ago
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Customer Service Specialist-Thai Speaker

Teleperformance Indonesia

Indonesia | West Java

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Last updated 2 weeks ago
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Customer Service Manager (Industrial machinery)

Thailand Dream Jobs by Huneety

Thailand | Bangkok

Last updated 1 month ago
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Customer Service (CS) Sales Manager

Huneety headhunting services

Thailand | Bangkok

Last updated 1 month ago
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Customer Service Specialist

PT ROYAL SAHID SUDIRMAN

Indonesia | DKI Jakarta

Last updated 1 month ago
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Customer Support Agent

PT ROYAL SAHID SUDIRMAN

Indonesia | DKI Jakarta

Last updated 1 month ago
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Customer Relationship Officer (Food processing machinery)

Huneety headhunting services

Thailand | Bangkok

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Last updated 1 month ago
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พนักงานต้อนรับ (Receptionist)

Land Royal Residence

Thailand | Chonburi

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Last updated 1 month ago
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Customer Service Representative (Thai Native)

HR1Tech

Indonesia | Yogyakarta

Last updated 1 month ago
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Senior Credit Officer

Enabling Qapital

Switzerland

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Last updated 2 months ago

Manajer Layanan Akun (Service Account Manager)

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Jakarta)

Jakarta

DKI Jakarta, Indonesia

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Job function: Customer Service

Industries: Human Resources and Personnel

About this position

Service Account Managers are responsible for managing and maintaining relationships with key clients, ensuring their satisfaction and addressing any concerns or issues they may encounter. This role involves collaborating with internal teams to provide exceptional service and meet client expectations. The Service Account Manager reports to the Director of Client Services.

Responsibilities

• Build and maintain strong relationships with clients, acting as the primary point of contact for all their service needs.
• Understand clients' business objectives and provide guidance and strategic solutions to help them achieve their goals.
• Collaborate with internal teams to ensure timely and successful service delivery to clients.
• Conduct regular meetings and check-ins with clients to assess their satisfaction and address any concerns or issues.
• Identify upselling and cross-selling opportunities to maximize revenue from existing clients.
• Prepare and deliver presentations and reports to clients, demonstrating the value and impact of services provided.
• Stay up-to-date on industry trends and developments to provide relevant insights and recommendations to clients.
• Monitor and analyze key performance indicators to measure service effectiveness and identify areas for improvement.
• Coordinate with recruitment team to understand client recruiting needs and ensure timely delivery of qualified candidates.
• Promote the company's services and values to clients.

Requirements

• Bachelor's degree in business administration or related field
• Proven experience in account management or customer service
• Good communication and interpersonal skills
• Strong problem solving and negotiation skills
• Ability to multitask and manage multiple client accounts simultaneously

Skills

CRM : CRM

Contract management : Contract Terms

Customer Management : Client Relations Client management Customer Success Key account management

Lead Management : Cross Sell Up Sell

Maintenance & Repair : Electrical Repairs Hydraulic system repair Maintenance equipment Mechanical Repair Preventive Maintenance

Project management : Project Coordination Stakeholder Management

Revenue Generation : Forecasts

Benefits

Huneety A.I Salary Estimate

12,000,000 - 15,000,000 IDR per month