1,066 jobs in Software Development & Engineering

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ICT Service Desk Analyst (Tier 1)

Trigyn Technologies Limited

Thailand | Bangkok

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Last updated 5 days ago
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Full Stack Developer (React.js / Node.js)

D App Maker Co., LTD

Thailand | Bangkok

Last updated 3 weeks ago
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Full Stack Developer

PEDAMELAN.COM

Indonesia | Yogyakarta

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Last updated 1 month ago
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Full Stack Developer

LightBlue Environmental Consulting Co., Ltd

Thailand | Bangkok

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Last updated 1 month ago
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Online Data Analyst - Thailand

TELUS International AI Inc

Thailand | Bangkok

Last updated 1 month ago
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IT Assistant

United Nations Volunteers

Thailand | Bangkok

Last updated 1 month ago
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Blockchain Developer (Smart Contract/Web3)

LeverX

United States

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Last updated 1 month ago
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Infrastructure Expert

Celltron

Bangladesh

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Last updated 1 month ago
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Hair Stylist

Hair4all Indonesia

Indonesia | DKI Jakarta

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Last updated 1 month ago
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Full Stack PHP Laravel Developer

Thailand Dream Jobs by Huneety

Thailand | Bangkok

Last updated 3 months ago

ICT Service Desk Analyst (Tier 1)

Trigyn Technologies Limited

Trigyn Technologies

Bangkok

Bangkok, Thailand

Trigyn provides top-tier digital transformation services that help clients unlock the power of their business intelligence to better meet the needs of their customers, for today and tomorrow. Trigyn is the trusted digital transformation partner of governments, intergovernmental organizations, public sector entities and private corporations around the world.

Job types: Full-time employment

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Job function: Software Development & Engineering

Industries: Information Technology Management and Consultancy Services

About this position

Trigyn has a contractual opportunity for a ICT Service Desk Analyst (Tier 1). This position is based at our client site in Bangkok, Thailand.

Foreigners welcome. We support immigration process and work permit.

Responsibilities

Trigyn has a contractual opportunity for a ICT Service Desk Analyst (Tier 1). This position is based at our client site in Bangkok, Thailand.

Our Client is an Intergovernmental Organization with 195 member states and presence in every region of the world.

The Initial Contract is until December with strong possibility of extension, which is subject to the performance of the selected candidate and overall workload

Job Description:-
Fluency in spoken and written English.
At least 1 year experience in ICT service desk operations or ICT helpdesk.
Analytical mind.
Attention to detail.
Team player with the capacity to work in a multicultural environment.
Capacity to work independently under minimal supervision.
Capacity to comply with established guidelines and instructions from supervisor.
Capacity and willingness to acquire new skills and knowledge through self-learning and research.

The selected candidate is responsible for the following duties
Provides Tier-1 support to users for all systems and services falling within the USD Asia service catalog.
When an incident cannot be resolved or a request fulfilled at the Tier-11 level, escalate the ticket and follow up with the escalation team until incident resolution or request fulfillment.
Distributes tickets to USD hubs based on established procedures whenever acting as a dispatcher.
Completes the beginning of shift checklist and prepares the end of shift report whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Drafts and sends broadcast emails in relation to major incidents whenever covering a shift alone (typically when assigned to work on Saturday or Sunday).
Contributes to the continuous improvement of USD processes and USD knowledge base.
Provides guidance to new/junior service desk agents.
Performs other duties as assigned.

TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 25 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in United States, Canada, Germany Switzerland and India.

Benefits

35,000 - 55,000 THB per month