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IT Support

BYD Auto (Thailand) Co.,Ltd. (BTS Asok, Nana)
Bangkok, Thailand 🇹🇭
BYD Co., Ltd. (hereinafter referred to as"BYD") was established in February 1995, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries: automobile, rail transit, renewable energy, and electronics. It is among the Fortune 500 companies, and listed both in Hong Kong and Shenzhen Stock Exchanges. As of now, BYD has applied for more than 48 thousand patents and obtained more than 30 thousand authorized patents worldwide. In January 2024, BYD became the Official Partner of UEFAEURO 2024, providing green mobility services for the championship. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.

About this position

The IT Support position involves providing technical assistance to employees, troubleshooting issues, and managing IT systems to ensure efficient operations.

Responsibilities

• Provide first-level technical support to employees via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and update software applications and operating systems.
• Assist in setting up workstations, devices, and IT equipment.
• Manage user accounts, permissions, and access in various systems.
• Escalate unresolved issues to higher-level support teams or vendors.
• Document technical problems, solutions, and processes for knowledge sharing.
• Provide training or guidance to employees on IT tools and best practices.
• Monitor IT systems and respond to alerts promptly to ensure smooth operations.
• Contribute to IT projects, including system upgrades and migrations.

Requirements

• Bachelor's degree (or higher) in Information Technology, Computer Science, or related field.
• Able to communicate in Thai and English (or Thai and Chinese) proficiently.
• 1-3 years of experience in IT support or helpdesk roles.
• Experience with ticketing systems and IT service management tools.
• Basic understanding of cybersecurity principles is an advantage.
• Strong knowledge of Windows/Mac operating systems and common software applications.
• Familiarity with network concepts (e.g., LAN, WAN, Wi-Fi) and troubleshooting.
• Strong problem-solving skills and the ability to work under pressure.
• Good interpersonal and communication skills in English (and other required languages).
• Strong ethics, commitment to continuous learning.

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